American Edge Lawn Care LLC ("American Edge Lawn Care," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have. It applies to our website at americanedgelawncare.com and any communications you have with us by phone, text, or email.
If you do not agree with this policy, please stop using our website and do not submit your information.
1. INFORMATION WE COLLECT
We collect information you give us directly and information collected automatically when you use our website.
Information you give us:
- First name and last name
- Phone number
- Email address (optional)
- Service address, city, ZIP code, and yard details
- Service type, frequency, and any notes you include
- Your consent choice for SMS messages
Information collected automatically:
- IP address, browser type, and device type
- Pages visited, time on site, and referring URLs
- Cookie and analytics data (via Google Analytics GA4)
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your quote requests and contact form submissions
- Schedule, perform, and bill for lawn care services
- Send you transactional text messages such as appointment confirmations, reminders, quote follow-ups, and service updates (only if you consent)
- Send you promotional text messages about offers and seasonal specials (only if you separately consent)
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our agreements
We do not use your information for any purpose that is not described in this policy.
3. SMS AND TEXT MESSAGE COMMUNICATIONS
This section explains how American Edge Lawn Care collects, uses, and protects your information when you opt in to text messages. This section is provided to comply with A2P 10DLC carrier requirements.
Program Name and Sender
All text messages are sent by American Edge Lawn Care LLC.
Transactional Messaging Only
American Edge Lawn Care LLC operates a transactional-only SMS messaging program. We use a single opt-in checkbox on our contact and quote forms. Consent is voluntary and can be withdrawn at any time.
Transactional Messages. If you check the SMS consent box, you agree to receive non-promotional text messages from American Edge Lawn Care LLC at the phone number you provided. Transactional messages may include:
- Service appointment confirmations and reminders
- Quote follow-up messages
- Service completion notifications
- Billing or scheduling updates
We do not send promotional or marketing text messages through this program. Your consent is limited to transactional communications directly related to your service with us.
Message Frequency
Message frequency varies based on your service status. Typical frequency is 2 to 6 messages per month.
Message and Data Rates
Message and data rates may apply. Check with your mobile carrier for details.
How to Get Help
Reply HELP to any message for assistance. You can also call us at (727) 758-4411 or email cleancut@americanedgelawncare.com.
How to Opt Out
You can opt out of all text messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive one final confirmation message and no further messages will be sent. To opt back in later, reply START or contact us directly.
Consent Is Not a Condition of Purchase
Your consent to receive text messages is voluntary. You are not required to consent to receive text messages in order to purchase or receive any goods or services from American Edge Lawn Care LLC.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket, and most other major U.S. wireless carriers.
No Sharing of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information are excluded from being shared under this clause. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
This means your phone number and SMS consent information will never be sold, rented, traded, or transferred to any third party for that third party's own marketing purposes. The only parties who may access this data are the technical service providers (such as our CRM and SMS platform vendors) who process messages on our behalf and are contractually obligated to protect your information and use it only to deliver our messages.
4. HOW WE SHARE YOUR INFORMATION
We do not sell, rent, or trade your personal information. We share information only in these limited situations:
- Service Providers. We use trusted third-party vendors to operate our business, including CRM software, SMS platform providers, scheduling tools, and payment processors. These vendors are contractually required to keep your information confidential and may not use it for their own purposes.
- Legal Requirements. We may disclose information if required by law, subpoena, court order, or government request.
- Business Transfers. If American Edge Lawn Care LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
- With Your Consent. We may share your information for any other purpose with your explicit consent.
SMS opt-in consent and phone numbers collected for SMS purposes are never shared with any third party for marketing purposes under any circumstances.
5. COOKIES AND TRACKING
Our website uses cookies and tracking technologies to operate the site and analyze traffic:
- Google Analytics (GA4). Collects anonymized usage data to help us improve the site. Opt out via Google's opt-out tool.
- Essential Cookies. Required for basic website functionality.
You can control cookies through your browser settings. Disabling cookies may affect site features.
6. DATA RETENTION
We retain your personal information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer and lead data is typically retained for up to 3 years unless you request earlier deletion. SMS opt-in records are retained for as long as required by law and carrier compliance rules.
7. YOUR RIGHTS AND CHOICES
You have the following rights regarding your personal information:
- Access. Request a copy of the personal information we hold about you.
- Correction. Request correction of inaccurate information.
- Deletion. Request deletion of your personal information (subject to legal retention requirements).
- Opt Out of SMS. Reply STOP to any text message to unsubscribe immediately.
- Opt Out of SMS. Reply STOP to any text message from us to opt out, or contact us directly to stop receiving text messages.
To exercise any of these rights, contact us using the information at the bottom of this page.
8. CHILDREN'S PRIVACY
Our website and services are intended for adults 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it.
9. SECURITY
We use industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any information.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Significant changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.
12. CONTACT US
If you have questions about this Privacy Policy or our data practices:
American Edge Lawn Care LLC
5550 Manatee Point Dr
New Port Richey, FL 34652
Phone: (727) 758-4411
Email: cleancut@americanedgelawncare.com
Website: americanedgelawncare.com